Each piece from BRENNMORE is handmade to order. Please allow 4-6 business days (excludingweekends) for us to prepare your order for shipment. If you have a specific deadline or needexpedited shipping, contact us at support@brennmorejewelry.com, and we’ll do our best to accommodate your request.

We offer returns and exchanges with ease. To initiate a return, contact us within 5 days of delivery and ship the items back within 14 days. For return authorization, email us at support@brennmorejewelry.com; refunds are only processed with prior authorization. Returns made after 14 days are eligible for store credit up to 30 days post-delivery.

Please return items in their original packaging using an insured, trackable courier and keep your receipt. BRENNMORE is not liable for items damaged or lost in transit. Include a note with your name and invoice number. Shipping charges are non-refundable.

Once we receive and inspect your return, we will notify you via email. This email will confirm that
your refund has been processed. Please allow 1-3 days for this process.

Due to their nature, the following items cannot be returned or exchanged unless damaged or defective: Custom or personalized orders

Cancellations can be requested within 24 hours of purchase. Address changes can be made anytime before shipment. Contact us directly at support@brennmorejewelry.com with your order number in the subject line.